Got a Question?

Checkout the FAQs or use the form to contact us. 

FAQs - General

Our courses are specifically designed for adults. The majority of members are aged between 25 and 50, our oldest is 70+. Yes, grandma can wheelie!

Our courses provide every step you need to go from complete beginner to skilled practitioner in your desired skill. There are no prerequisites as such, although less experienced riders are wise to start courses that develop core skills first, such as the Flat Pedal Challenge, Baseline Balance Skills and Cornering Continuum. 

Simply log-on to the website or smartphone app and follow the progressions. Some lessons are informational, though most have video demonstrations and drills to complete. Move on when you are ready. 

Online coaching is a highly effective learning method. Riders progress at their own pace and practice when it suits. Incremental steps ensure long term results. This is not entertainment, it's skills training designed to bring you success. 

Our Coaches and Mentors are standing by. Ask a question, or post your practice video and receive advice from an experienced rider or coach, sometimes both (available for members only).

We're glad you asked! Our courses provide every progression you need to master each skill. Compare a free 3-minute online bunnyhop tutorial with our 38-lesson (ad-free) course and the difference becomes clear. Plus you'll have full access to our coach and support team when questions arise.

Check out our testimonials.

Many factors determine how long it takes to learn a new skill. 

Make no mistake, bunnyhops, wheelies, jumping etc, are advanced skills that cannot be learned in just a couple of practice sessions. The timeframe is usually measured in months. 

Learning new skills as an adult takes time. We often have busy lives with limited time, and even if we are fit, experienced riders, our bodies need to adapt to the new skills. We must develop strength, coordination, balance and timing as we progress. 

This is why so few riders can perform the skills we teach. If it were easy, everyone would be able to do it. If free online skills tutorials actually worked, everyone would be shredding like pros.

Don't be discouraged. The process of learning new skills is hugely satisfying (yes, sometimes frustrating) but so much fun. It's like being a kid again. Adult responsibilities be gone! 

FAQs - Members

RLC courses are designed to stand alone, each containing everything you need to know to learn a specific skill.

Our courses can be consumed in any order that takes your fancy. We recommend starting with the course that will motivate you to get on your bike and practice regularly. That's the most important thing!

Through regular practice and play we're building strength, coordination, balance and timing, which all adds up to achieving the holy grail of MTB skills: highly developed trail-bike-body-mind-flow awareness. 

As your bike-body awareness improves, your riding will improve in unexpected ways. It doesn't matter what skills you practice, more that you practice regularly and practice well. 

Having said that, there are a couple of courses that if completed first will set you up for success, especially if you're a beginner or intermediate rider.

The Flat Pedal Challenge develops a better connection between you and your pedals so is a must-do for new flat pedal riders. Bulletproof Basics offers over 150 lessons that you can do in your local park or driveway and is a fabulous foundation for beginners, while experienced riders will expand their skill set and iron out technique flaws. And Baseline Balance Skills develops slow speed balance and supercharges your confidence and composure in many common trail situations. 

We find people tend to prefer having 2 or 3 courses going simultaneously. Something less physical (e.g. Baseline Balance) and something more challenging (e.g. Bunnyhops or Jumping) is a smart combination. But do be careful to avoid the trap of trying to progress too many skills. Variety is great, but focus is what will bring long term results. 

Riders should post their question in the comments section of the lesson they are currently working on.

To provide a video for coach feedback, simply shoot a video on your smartphone and upload it to a video-sharing platform (YouTube, Vimeo, Google Drive, Dropbox). Then copy and paste a 'share link" into your comment, making sure the link allows access to anyone with that link.

For more information on shooting and uploading a video, full members can visit the Welcome Riders lesson Shoot & Share.

If you have any further questions or are experiencing issues, please contact us using the form below. 

When you post a comment, question or practice video to the RLC website, a real human will respond as quickly as practical. We have coaches and ambassadors in a several timezones globally and response time depends on when someone with appropriate experience is available.

We aim to respond to technique-related questions or video submissions within 24 hours. We prioritise questions where the member is seeking direct feedback so they receive a response before their next practice session. For non-urgent conversational comments, it can take 2 to 3 days.

We are not a 24/7 global call centre, so on occasion we experience short black out periods due to random variables (such as a public holiday in North America coinciding with nighttime in Europe). We'll get back to you when the sun comes up or we finish Thanksgiving dinner.

Feedback for comments posted in the Member Facebook group is more random because responses come from both members and Coaches/Ambassadors. Response time and response quality is more variable than the RLC website. Your post might receive anywhere from one response to 10 or more.

Ryan Leech engages with members as much as possible and loves providing feedback and encouragement to members, in-between developing new and exciting courses.

Mentors - Volunteers Sharing Experiences

Mentors are MTB skills enthusiasts passionate about helping others. In many cases, the mentor could be just a few lessons ahead of the member, therefore can relate via sharing recent learning experiences. Mentors provide general advice and encouragement.

Coaches - Experts Advising Students

A coach is qualified to provide detailed technique advice. Coaches uses their in-depth knowledge of the RLC curriculum and significant past experience to craft technique advice and corrections that are specific and actionable. Coaches are paid professionals.

Which is Better?
So which is better? Coaches have the advantage of professional training and many years of experience. Whereas mentors have the advantage of recent learning experiences. Their perspectives are very different and that's why feedback from both is equally as powerful, but in different ways.

Simply fill in the contact form below, providing your full name, the email address the account is registered under and your question. A real person will reply to your email as soon as possible. 

If you would like to switch between monthly and annual memberships, this is easily done.

To ensure you only have a single active membership (and are not billed twice), please contact us so we can guide you through the process. 

Complete the Contact Us form below.  

The cancellation method depends on how you originally subscribed:

1. RLC Smartphone App via Apple Store or Google Play

You need to cancel your subscription directly with these stores. For the latest instructions see Apple Store or Google Play. You can also use the 'Help' section inside the RLC app.

2. RLC Website with Credit Card

To cancel from within your RLC account follow these steps: 

  1. Login to your RLC account 
  2. Click on your profile icon (top right corner) and select settings from the dropdown menu
  3. Click on ‘Credit Card Info’ (top right corner) 
  4. Select either ‘Remove card & cancel all subscriptions’ OR ‘Cancel’ beside your subscription details. 

Please note: The 'Credit Card Info' option will only be available if you used a credit card at the time of signup. If you cannot see this option you may have signed up via PayPal using your credit card. See instructions below.

3. PayPal Account

You need to cancel via your PayPal account:

  1. Log in to your PayPal account
  2. Click the 'Settings' icon (next to log out)
  3. Under 'Payment Settings' select 'Manage Pre-approved Payments'
  4. Select the merchant whose agreement you wish to cancel

Click the 'Cancel Subscription' button.

And remember, if a full membership doesn't suit your requirements, some courses are available individually, providing lifetime access and coach support. We'd love it if you'd continue to practice with us. 

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